Juice for Roku – Help and Troubleshooting

 Connection Setup

If the connection from your Android device to your Roku is set up and working correctly, all three status indicators should be green.   If they are not, look at the status color combinations below to understand where the problem is.  For example, of issue labled “Yellow-Red-Red”, it means the first light is yellow, the second is red and the third is red.

RedRedRed – Your wifi setting is turned off on your Android device.  Turn it on and return to this screen.

YellowRedRed – Wifi is on, but your Android device has not connected to any network.  Note that for Juice to work, it MUST be connected to the same network/router as your Roku player.

GreenRedRed – This is the most common problem users will face.  This combination indicates that your wifi connection is fine, but the app cannot find the Roku on your network.  Every time this screen is displayed, the app will try to automatically find your Roku on your network.  If you tap the status lights, it will run the auto detection again and hopefully the second light will turn green.  If that didn’t work, try this:

  • Power off your phone, router and your Roku, power everything on again, and try again after waiting a few minutes.  If this works, but only for a temporarily, there may be a poor wifi connection from your Roku to your router or from you phone to your router.   Consider moving the devices closer to the router, or upgrading to a newer router with a stronger signal.
  • You can try to scan for the Roku or manually enter an IP address for your Roku.  To do this
    • Go to the Setup -> Options screen
    • Press the “Choose Roku Box” button
    • If you don’t see your Roku in the list, press the Add button at the bottom of the screen
    • Enter the IP address of your Roku here, or press the “Scan Network” button to scan all of the IP addresses of your network.
    • Press the OK button.
  • Your router may have a setting turned on that prevents wireless devices like your phone from communicating with other devices on your network (like the Roku).  This setting is often called  “wireless isolation”.  Make sure it is turned off.  Buffalo routers and others may call this setting “Privacy Separator” or “AP isolation”.  One thing I’ve found is that this is typically turned on in hotels, so if you hook up a Roku to a hotel TV, the app won’t be able to connect because the hotel has wireless isolation turned on.
  • Do you have a dual channel router?  If so, your Android device and Roku box must be connected to the same channel.  BTW, a dual channel router is one where you can set up two separate wireless networks with one router.  You typically set one network up for all of the devices in your home, and the second is used as a public network so visitors can get to the internet without having to know your private network password.
  • Some Android devices have problems using the WPA2 wifi security setting.  Try changing it to something like WEP and try again.
  • If nothing else works, you may want to consider trying a different router.
You can also try to do a basic connectivity test to make sure you’re network will let you communicate between your Android device and the Roku, and this can be done without the app.

  • Turn on wifi on your phone and make sure you are connected
  • Open your Android browser and enter http://xxx.xxx.xxx.xxx:8060 (except substitute your Roku IP address but leave :8060)
  • If you get a lot of text back, then your network setup is probably fine
  • If you get a message back that the browser can’t connect, then the problem has something to do with your network – either a router setting or your Android device and Roku aren’t on the same network.

GreenGreenRed – Your almost there! This means that the app has a good network connection and has found your Roku.  Now you have to add the Juice channel to your Roku.

Note that it may take some time for your Roku box to display the new Juice channel.  Once you see the channel added to your Roku player, launch the Juice app again and you should see all green status lights.

GreenGreenGreen– You are good to go!

No Sound When Playing Videos

You may have this issue if you are trying to play video you recorded on your Android device, rather than downloaded from some other source. I’ve found that with some older devices, Android does not encode the audio in a way that is compatible with the Roku.  I had the same problem with my Droid Incredible, but not my Galaxy Nexus.  If you have the full version, you can test video by going to this test page from your phone’s browser: http://greggreno.com/test/

Go to that page on your phone’s browser, long press the link that says “External bunny video link”, and pick the Share option to share it to the Juice for Roku app. That should start it playing on the Roku.  Does that audio work?

You can also try converting your videos using a tool like Handbrake (free): http://handbrake.fr/

Here are the file formats supported by Roku: http://support.roku.com/entries/423946-what-media-file-types-does-the-roku-usb-media-player-channel-support

Roku Not Displaying Photos or Playing Music

If after sending a photo or song to the Roku, and you see it trying to play it but it doesn’t work, it may be that the date, time or timezone are not set correctly on your Android device.  This is more common with Android tablets than phones.

The Juice background service is actually a web server.   One of the security mechanisms in place is to make sure the Roku and the Android device have close to the same date, time and timezone.  Please make sure these are set correctly on both the Roku and the Android device and try again.

Another common cause of problems is either very long folder or file names, or the folder or file name contains a special character.  For example, I know plus signs (+) can cause problems.  For now, try using shorter names or moving the file to a different folder.  I plan on coming up with a way to better handle these cases.

Slow performance / Lag

Occasionally, you may start experiencing a few second lag between pressing a button and the Roku responding.  If this continues, the best way to fix it is to power off your phone and power it on again.  If that doesn’t work, power off  the Roku, power it on and try again.

If that doesn’t work, consider changing your wifi security setting to something other than WPA2. WEP for example.

If that doesn’t fix the problem,  see if you can improve your wifi signal to your Roku and your phone.

If you keep experiencing constant lag, consider using a different wifi router.

Problem Displaying Images

As Android cameras continue to increase the number of megapixals supported, the size of the image files continues to increase.  This means it will take a longer time to send large images to the Roku than smaller images.  To reduce the size of the photos you take, consider changing your camera quality setting from “High” to “Fine”.

You may sometimes notice blocks within the image are out of place.  This is due to the size of the images and the time it takes to send them to the Roku. We may add a feature at some point to auto scale images to reduce the time it takes to send them to the Roku, which should eliminate this problem.

Problem sending Video to the Roku using the “Share” Menu

Juice has an experimental feature that lets you send video from your phone to your Roku.  To do this, open the gallery app, long press on the video and select “Share”.  Select “Juice for Roku”.

However, most Android devices do not capture video in a format that is compatible with the Roku.  Videos may not play, or may play with video only without audio.  Hopefully Roku will native Android video formats in the future.

Note that some downloaded videos in MPEG-4 format may work.  But note that this is not a supported feature, and may or may not work.